Refund policy

Return & Refund Policy

Effective Date: 16 September 2026

Welcome to GobyHub.shop. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products purchased from our website may be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return if:

The product received is damaged, defective, or faulty.
You received a wrong or different product from what you ordered.
The product is missing parts or accessories that were included in the order.
The product is eligible for return as specifically mentioned on its product page.

Products must generally be returned in their original condition, unused and with the original packaging, labels, tags, accessories, and invoice/order details where applicable.

2. Return Period

Return requests should be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

After the applicable return period has expired, we may not be able to accept the return request.

3. Products That Cannot Be Returned

For hygiene, safety, or other practical reasons, certain products may not be eligible for return.

These may include:

Products specifically marked as non-returnable on the product page.
Products that have been used, damaged, altered, or washed after delivery.
Products without their original packaging, tags, or accessories where these are required.
Products damaged due to misuse or improper handling by the customer.
Personalized or customized products, unless they are defective, damaged, or incorrectly supplied.

If a product has a specific return condition, the condition displayed on its product page will apply.

4. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For faster resolution, please provide:

Your order number.
A description of the issue.
Clear photographs or video showing the product and the packaging.
Any other information reasonably requested by our support team.

After reviewing the request, we may arrange a replacement, exchange, return, or refund, as applicable.

5. Return Process

To request a return, contact us through:

WhatsApp: 8075899656
Email: gobyhub007@gmail.com

Please include your order number and the reason for the return.

Once your request is approved, we will provide the applicable return instructions. Customers should not send products back to an address unless instructed by GobyHub.

6. Return Shipping

Where the return is due to a wrong, damaged, defective, or incorrectly supplied product, GobyHub will determine the appropriate return-shipping arrangement.

For other eligible returns, return shipping charges may be applicable depending on the product and the reason for return. Any applicable charges will be communicated before the return is processed.

7. Refunds

Once the returned product is received and inspected, we will process the applicable refund.

Approved refunds will generally be made to the original payment method, where technically possible.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

If the product is found to be ineligible for return or refund under this policy, we may decline the refund and explain the reason.

8. Order Cancellation

You may request cancellation of an order before it has been shipped, where cancellation is still possible.

Once an order has been shipped or handed over for delivery, cancellation may no longer be possible. In such cases, the applicable return process may need to be followed.

For cancellation requests, contact us as soon as possible through WhatsApp or email.

9. Exchange or Replacement

Where an exchange or replacement is approved, it will be subject to product availability.

If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

10. Unsuccessful Delivery / Refused Delivery

If an order is returned to us because the customer provided an incorrect address, was unavailable to receive the shipment, or repeatedly refused delivery, additional shipping or handling costs may apply where permitted.

Any refund in such circumstances will be considered after accounting for applicable costs and the circumstances of the order.

11. Refund for Non-Delivery or Failure to Supply

If GobyHub is unable to fulfil an accepted order and the amount has already been paid, the applicable amount will be refunded in accordance with the circumstances of the order and applicable law.

12. Policy Changes

GobyHub reserves the right to update this Return & Refund Policy from time to time.

Any updated version will be published on GobyHub.shop with the revised effective date.

13. Contact Us

For return, refund, replacement, or cancellation assistance, please contact:

GobyHub.shop